Delivery & Returns
You may return most new, unopened items within 14 days of ordering for a full refund.
You should expect to receive your refund as store credit within four weeks of us receiving your returned items, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time to issue your credit (5 to 10 business days).
If you need to return an item, we will only accept returns after you have contacted us, therefore please contact us with your order number and details about the product/item you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship only to the Mainland UK at present. We aim to dispatch orders made before 1pm Monday - Friday the same day. Order placed after 1pm Monday - Friday are dispatched the next possible day. Weekend orders are dispatched Monday or the next business day e.g. bank holidays.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Hermes Delivery £6.95 for all orders under £99 - Normally arrives within 3-5 business days
- Hermes Free Delivery on all orders over £99 - Normally arrives within 3-5 business days